Shipping & Delivery

Last Updated: May 15, 2026

Thank you for shopping with Movenurt. This Shipping & Delivery Policy explains our general order processing, shipping, tracking, and delivery practices.

1. ORDER PROCESSING

After your order is successfully placed and payment is confirmed, it will enter our processing and fulfillment workflow.

Order processing may include:

  • Payment and order verification
  • Product preparation
  • Applicable product or fulfillment checks
  • Packaging
  • Preparation of shipping documentation
  • Transfer to the applicable shipping carrier

Most orders are generally prepared for dispatch within 72 hours after successful order placement and payment confirmation.

Processing times may occasionally be longer during weekends, public holidays, promotional events, periods of unusually high order volume, inventory verification, or other operational circumstances.

2. SHIPPING RATES

Movenurt currently offers free standard shipping on qualifying orders over $39.98 USD.

For orders below the free-shipping threshold, applicable shipping charges will be calculated or displayed during checkout before you complete payment.

Shipping rates may depend on factors such as:

  • Order value
  • Delivery destination
  • Products ordered
  • Available shipping method
  • Applicable promotional offers

Any shipping charge applicable to your order will be shown at checkout where available.

3. ESTIMATED DELIVERY TIME

The total time required to receive an order generally consists of:

Processing Time + Shipping Time = Estimated Total Delivery Time

Processing time refers to the period required to prepare your order for shipment.

Shipping time refers to the estimated transit period beginning after the package has been dispatched and transferred to the shipping network.

For in-stock products, our general estimated standard shipping timeframes after dispatch are:

United States & Canada

Standard Shipping:
Approximately 2–4 weeks

United Kingdom & Europe

Standard Shipping:
Approximately 2–4 weeks

Australia & New Zealand

Standard Shipping:
Approximately 2–4 weeks

Other Supported Countries and Regions

Standard Shipping:
Approximately 2–5 weeks

These timeframes are estimates only.

Actual delivery times may vary depending on the destination, warehouse location, shipping carrier, customs procedures, local delivery networks, holidays, severe weather, peak shipping periods, and other circumstances that may be outside Movenurt's reasonable control.

4. ORDER TRACKING

Once your order has been dispatched, we will generally send shipping confirmation and tracking information to the email address associated with your order when tracking is available.

You may track your package using the applicable carrier's tracking service or an online shipment tracking service such as:

https://www.17track.net/en

Please note that a tracking number may be generated before the carrier performs its first physical scan.

As a result, tracking information may initially display statuses such as "Label Created," "Shipment Information Received," or similar messages.

Please allow additional time for the carrier's tracking system to update after dispatch.

5. MULTIPLE PACKAGES AND SPLIT SHIPMENTS

Movenurt works with different suppliers, warehouses, and fulfillment partners.

Depending on product availability and fulfillment location, products from the same order may occasionally be shipped separately.

This means:

  • Your order may arrive in two or more packages
  • Packages may have different tracking numbers
  • Packages may be shipped on different dates
  • Packages may arrive at different times

Receiving one package does not necessarily mean that your entire order has been delivered.

If part of your order is missing, please review all shipping confirmation emails and available tracking information before contacting customer service.

6. SHIPPING DELAYS

Although we work to process and dispatch orders efficiently, circumstances outside our reasonable control may affect delivery.

Possible causes of delays include:

  • Carrier congestion
  • Customs inspections or clearance
  • Severe weather
  • Natural disasters
  • Public holidays
  • Peak shopping or shipping seasons
  • Transportation disruptions
  • Local delivery service interruptions
  • Incorrect or incomplete shipping information
  • Other events affecting logistics networks

7. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs procedures, import inspections, taxes, duties, brokerage charges, or other fees imposed by the destination country or region.

Customs authorities operate independently from Movenurt, and we cannot control or guarantee the time required for customs clearance.

Unless expressly stated otherwise at checkout, applicable import duties, customs charges, taxes, or similar local charges imposed by the destination jurisdiction may be the responsibility of the recipient.

Customers are responsible for complying with applicable import requirements in their destination country or region.

8. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

  • Checking the delivery location around your property
  • Checking with household members
  • Checking with neighbors where appropriate
  • Checking your building reception, mailroom, front desk, or parcel locker where applicable
  • Reviewing any delivery photograph or carrier notification
  • Contacting the shipping carrier for additional delivery information

If you are still unable to locate the package after completing these steps, please contact our customer service team with your order number and tracking details so we can review the situation.

9. DAMAGED SHIPMENTS

If your product arrives damaged, please retain the product and original shipping packaging and contact us promptly.

To help us review the issue, we may request:

  • Your order number
  • Clear photographs or videos of the damaged product
  • Photographs of the outer shipping package
  • Photographs of the shipping label
  • A description of the damage

10. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify your:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number where applicable
  • City
  • State or province
  • ZIP or postal code
  • Country or region
  • Contact telephone number where requested

Incorrect, incomplete, or outdated address information may cause delays, failed delivery, or packages being returned by the carrier.

If you notice an error after submitting your order, please contact customer service immediately.

11. ADDRESS CHANGES

If you need to change your delivery address, please contact us as soon as possible and preferably within 24 hours of placing your order.

Email: support@movenurt.com

Please provide:

  • Your order number
  • The email address associated with the order
  • Your original shipping information
  • The corrected shipping information

We will make reasonable efforts to accommodate the request if fulfillment has not yet progressed too far.

However, we cannot guarantee that an address can be changed after an order has entered fulfillment, been packed, transferred to a logistics provider, or shipped.

Additional costs resulting from incorrect or incomplete shipping information provided by the customer may be the customer's responsibility where permitted by applicable law.

12. ORDER MODIFICATIONS AND CANCELLATIONS

If you would like to change or cancel an order, please contact us as soon as possible and preferably within 24 hours after placing the order.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Because orders may be processed quickly, changes or cancellations cannot be guaranteed.

Once an order has been processed or shipped, it may no longer be possible to modify or cancel it.

13. RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned to the sender or fulfillment facility if delivery cannot be completed due to reasons such as:

  • An incorrect or incomplete address
  • An unavailable recipient
  • Failure to collect the package
  • Carrier access restrictions
  • Customs or import issues
  • Refusal of delivery

If a package is returned as undeliverable, please contact customer service.

Depending on the circumstances, additional shipping charges may apply if the customer requests reshipment, where permitted by applicable law.

Please note that the original shipping origin or return-to-sender location shown on a shipping label may be a carrier, warehouse, supplier, or fulfillment facility and does not necessarily represent Movenurt's legal business address.

14. FULFILLMENT LOCATIONS

Movenurt may use multiple suppliers, warehouses, fulfillment centers, and logistics partners to process customer orders.

As a result, the shipping origin displayed on a package or tracking record may vary from order to order.

A warehouse, fulfillment facility, carrier location, or return address associated with a shipment does not necessarily represent the registered office, headquarters, principal place of business, or legal business address of Movenurt or its operating company.

For authorized product returns, please follow the instructions provided in our Return & Refund Policy or by our customer service team.

Do not automatically return a product to the address shown on the original shipping package.

19. CONTACT US

If you have questions regarding order processing, shipping, tracking, delivery, address changes, or a delayed shipment, please contact Movenurt customer service.